Privacy

Your privacy, in plain words.

Last updated October 12, 2026

Draft — to be reviewed before launch.

Who we are

concira.ai is a product of Sonavia Technologies LLC (“we”). This page explains what we collect on concira.ai and in the concira.ai app, what we use it for and how long we keep it.

On this website

  • The early-access list. If you ask for early access, we keep your email and anything else you choose to tell us (your name, your business, a phone number, a note), together with the page you first arrived on, the site that sent you and any campaign tags in the link. We use it only to contact you about concira.ai. We keep it until you ask us to remove it.
  • The contact form. A message you send is emailed to our team so we can answer it. The website itself does not store it.
  • Visit counts, without cookies. To see which pages help people, the site counts page views and clicks on its buttons. It sets no cookies and loads no third-party analytics or advertising scripts. A random visit number lives in your browser tab only until you close it. To count visitors, our server combines your IP address and browser with a random value that changes every day and is deleted the day after — the address itself is never stored, and a visitor can't be recognized from one day to the next. These counts are deleted after 13 months.
  • “Do Not Track” and Global Privacy Control. If your browser sends either signal, the site sends us no visit counts at all.

In the concira.ai app

  • Your account and business. Your name, email, your business's details and the agents you build — so the service can run for you.
  • Your callers' calls. For each call your agents answer we keep its transcript, what was asked and answered, and a written recap — so you can see what happened. Answers you mark as private, such as PINs and codes, are masked in what we keep.
  • Recorded messages. A caller's message is recorded only after they agree, and that agreement is kept with it. The recording is deleted after the time you choose (90 days unless you change it); its transcript stays with the call.
  • Who sees it. Your calls, contacts and messages are seen by your own team. Our staff look only when you ask for help or to keep the service running and secure.
  • Service providers. Calls, texts, emails, payments and the AI that powers your agents run through providers we work with (for example Microsoft Azure, Twilio and Stripe), only to deliver the service.

We don't sell your information

We don't sell or rent personal information, and we don't use it for advertising.

Your choices

You can ask to see, correct or delete what we hold about you — and to be removed from the early-access list — at any time. Contact us and we'll take care of it.

Changes

When this page changes, we'll update the date at the top. Significant changes will be announced on this site.